Refund Policy

1. Subscription Billing

The Askesis subscription (streak insurance) is billed monthly or yearly in advance, at the price shown before you pay, and renews automatically at the end of each billing period until you cancel.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Subscriptions started before November 2026 are billed through Stripe.

2. Cancelling

You can cancel at any time under Subscription in the app menu. Cancellation stops future renewals; you keep your subscription and freezes until the end of the period you have paid for. Deleting your account also cancels your subscription immediately.

3. Refunds

• First payment: if you are not happy, ask for a refund within 14 days of your first subscription payment and we will refund it in full.
• Yearly renewals: if you forgot to cancel, ask within 14 days of the renewal charge and we will refund it in full.
• Monthly renewals: not refunded, except where required by law. You can cancel at any time to avoid the next charge.
• Charged in error: duplicate charges, or charges after you cancelled or deleted your account, are always refunded in full.
• Partial periods: apart from the cases above, we do not refund unused time or unused freezes.

When a refund is issued, the subscription ends immediately.

4. Your Statutory Rights

If you are a consumer in the EU, EEA, UK or another country with a right of withdrawal, you have 14 days from your first purchase to withdraw; the refund in section 3 covers this in full. Nothing in this policy limits your rights under the consumer laws of your country of residence.

5. How to Request a Refund

Email support@goaskesis.com from the email address of your Askesis account, with the date of the charge. We reply within 3 business days. Approved refunds are issued by Paddle (or Stripe for older subscriptions) to your original payment method and usually appear within 5–10 business days, depending on your bank.

You can also contact Paddle directly about an order at paddle.net. Please contact us or Paddle before disputing a charge with your bank — we can usually resolve it faster.

6. Contact

Individual Entrepreneur Nikita Shestak

Registered address: Village Didi Chorjo, 5th Street, No. 28, Ambrolauri Municipality, Georgia

Email: support@goaskesis.com

Website: goaskesis.com

See also our Terms of Use and Privacy Policy.